LM Nov-Dec_2023

Keeping pace with consumer demand is a critical challenge for the healthcare industry today, perhaps even more so for health insurance providers. With the growth of technology and more contributing factors to brand preference than ever, too often providing the best healthcare experience can take a hit at the expense of insulating the bottom line. Health Alliance™ has taken the framework of vertical integration and put into practice a system that’s grounded in providing value for members and improving health outcomes. Michael Smith, MD, chief medical officer for Health Alliance and a former emergency department doctor for more than 25 years, says he’s seen the impact that aligning payor and provider objectives can bring to a patient and the community. Health Alliance has optimized what a vertically integrated system of care aspires to be. A focus on the member, a strategic growth approach and an eye for opportunities to innovate have helped the Midwest-based organization grow from a small local insurer to a multistate payor operating coast to coast and the top-ranked Commercial Member Health Plan for customer satisfaction in Illinois/Indiana*, based on the J.D. Power 2023 U.S. Commercial Member Health Plan StudySM. That success is rooted in the ability of Health Alliance to listen to its members’ priorities as updates to plan designs are made each year. Your Health Matters

Bringing Value and Experience to Improve Health Outcomes Submitted by Health Alliance™

As Dr. Smith observes, the health industry has become a much more personal experience in recent years. “Access to supportive resources and an emphasis on both physical and mental health are best achieved by a strong relationship with a patient’s interconnected health network – be that doctors, hospitals, insurance and even their employer group” he says. “Health Alliance is committed to being more than just an insurance company, but a health plan. We bring a focus on streamlining the continuum of care to members.” Foundational to all this is the organization’s patient-centered medical model that employs team-based care to address members’ health concerns. That means partnering with providers to leverage the full strength and expertise of the vertically integrated system. “Our approach is more than a viable model for medical care and a resourceful means to support an insurance plan,” Dr. Smith says. “It’s the means by which we can work collectively as a system to improve the health and well-being of our members. I’m excited to work collaboratively across our healthcare system as we forge new ways to find growth while keeping the member at the very center of what we do.”

To learn how Health Alliance can save your district money, contact your ISEBC agent: Clemens and Associates, Inc.: tcockburn@clemensins.com J. Krug: lsimios@jkrug.com James Unland & Company, Inc.: bshock@unland.com

American Central Insurance Services: jeremy@americancentralins.com (Abe Lincoln, Central Illinois Valley,

(Egyptian, Shawnee, Kaskaskia, Southwestern and Wabash Valley)

(Blackhawk, Kishwaukee (Boone, DeKalb and Winnebago counties), Northwest and Starved Rock)

(Western (Knox County) and Central Illinois Valley (Peoria, Tazewell and Woodford counties)

Corn Belt, Illini, Kaskaskia, Two Rivers and Western)

*Health Alliance Medical Plans received the highest score in the Illinois/Indiana Region in the J.D. Power 2023 U.S. Commercial Member Health Plan Satisfaction Study of members’ satisfaction with their commercial health plan experience. Visit jdpower.com/awards for more details.

26 LM Holidays 2023